What if I made a mistake when ordering items from this site?
Please note: Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate. The ecommerce call center… Continue Reading →
What if I lose my Print-N-Go Ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the… Continue Reading →
What if I cannot print my ticket(s)?
You no longer need to print your tickets or season pass vouchers if you have a mobile phone that can properly display the product and barcode. Simply pull up your… Continue Reading →
How can I purchase more than 10 Season Passes?
To order more than 10 Season Passes, multiple orders will need to be placed.
How can I look up my receipt or reprint my Print-N-Go order?
To look up your receipt, return to the e-commerce store where you purchased your tickets. Select “Order Lookup” from the menu. Enter your email address and phone number.
How can I call Customer Support?
We provide 24×7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with… Continue Reading →
Do tickets have an expiration date?
Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.
Can I pick up my order at the park?
A “will call” option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth… Continue Reading →
What should I do if I can’t print my online tickets?
You may use your mobile device to show and scan your ticket at both our parking tolls and front gate turnstiles. If you prefer to print out your tickets and… Continue Reading →
