Why did I receive a special online offer via email, but my friend didn’t?
Like many companies, Enchanted Parks occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations… Continue Reading →
Why can’t I view the online store?
If you experience issues while using the website, start by closing your browser and reopening it. If the problem persists, try accessing the site with a different browser or on… Continue Reading →
What is the refund policy?
Tickets, season passes and all vouchers purchased on this site are non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets… Continue Reading →
What if I made a mistake when ordering items from this site?
Please note: Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate. The ecommerce call center… Continue Reading →
What if I lose my Print-N-Go Ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the… Continue Reading →
What if I cannot print my ticket(s)?
You no longer need to print your tickets or season pass vouchers if you have a mobile phone that can properly display the product and barcode. Simply pull up your… Continue Reading →
How can I purchase more than 10 Season Passes?
To order more than 10 Season Passes, multiple orders will need to be placed.
How can I look up my receipt or reprint my Print-N-Go order?
To look up your receipt, return to the e-commerce store where you purchased your tickets. Select “Order Lookup” from the menu. Enter your email address and phone number.
How can I call Customer Support?
We provide 24×7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with… Continue Reading →
